Snagging The Top Position In Q1 2014
One of our favorite hospitality companies, Kimpton Hotels & Restaurants has ranked number one in overall guest satisfaction among every hotel brand in the world for the first quarter in 2014, as tracked by the Market Metrix Hospitality Index. This distinction follows Kimpton’s recognition as the number one hospitality company in the Upper Upscale segment for the entire year of 2013.
“For more than three decades, we’ve been known as pioneers in the boutique space – from design, to guest amenities to chef-led restaurants,” commented Michael Depatie, CEO and president of Kimpton Hotels & Restaurants. “Our approach to guest service is to truly connect with each guest and go the extra mile. Because this is part of our DNA, our employees genuinely love where they work, and that comes across in their guest interactions, which ultimately drive our consistently high satisfaction scores.”
The Market Metrix Hospitality Index collects data from 40,000 travelers around the globe each quarter. Guests provide answers on more than 200 details about their most recent hotel experiences. The score is based on the average rating of 14 product and service questions that are highly correlated with guest loyalty and recommendations.
Photograph courtesy of Hotel Monaco San Francisco